Cancellation and Refunds
Return and Refund Policy
Last updated: 10/11/2025
Thank you for shopping at RZLER Perfume by Goldy.
The following terms are applicable for any products that You purchase with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either ‘the Company’, ‘We’, ‘Us’ or ‘Our’ in this Agreement) refers to RZLER INDIA PRIVATE LIMITED, 9th Floor, 901/902, Baner One, Pan Card Club Road, Baner, Pune, Maharashtra- 411045.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to RZLER Perfume, accessible from https://perfume.rzler.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation Rights
Orders once confirmed cannot be cancelled or modified after they have been placed.
If you wish to request cancellation before dispatch, you may contact us at customerservice@rzler.com. Approval of cancellation before dispatch is solely at the discretion of the Company.
Once the Order has been shipped or delivered, it cannot be cancelled under any circumstances.
Return and Refund Policy
All sales made on RZLER Perfume are final.
Once the Goods are delivered, no returns, replacements, or refunds will be accepted for any reason.
We take utmost care in ensuring that all Goods are checked, packed, and shipped securely to maintain the highest standards of quality and authenticity.
Damaged or Defective Products
All deliveries are fulfilled through Our designated delivery partners, who perform thorough quality checks before dispatch and during the delivery process to ensure that the Goods are not damaged or defective.
In the unlikely event that You receive a damaged, defective, or incorrect product, please reach out directly to the delivery partner in accordance with their policies and procedures.
Quality Checks
All Goods undergo thorough quality control checks before dispatch.
In the rare event that You receive an incorrect or damaged item, rest assured We are here to assist and resolve the issue promptly.
In the rare event that You receive an incorrect or damaged item, rest assured We are here to assist and resolve the issue promptly.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
By email: customerservice@rzler.com